Bruder Inc at 16900 Rockside Road, Maple Heights, Ohio.

When we walked in we thought we made a wrong turn and ended up at Grafton Prison, the counter has bullet proof glass. We were looking to buy some hand tools, which anyone who does masonry work knows need to be examined for personal preference....but they are also on lock down behind glass. When we made our purchase and went to retrieve our materials we sat there for 20 minutes waiting to be taken care of as several employees drove by on tow motors and walked by. Finally upon seeing I wasn't going to be waited on I snapped walked into their break room and finally got waited on a half hour later.....NO CUSTOMER SERVICE!!!!WHAT A JOKE!!!

This is a fine business to deal with......today, i had a need for a small amount of blocks for a project.......Mr. Bruder gave my small purchase all the consideration i would expect from a very large project purchase....the men who loaded...and then unloaded when i saw something else i wanted instead....were helpful, courteous, and very pleasant..........i wish this type of customer service occurred in some of the other businesses i deal with.....you won't go wrong doing business here !!